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With over 20 years of experience helping organizations improve their operations, I understand the unique challenges healthcare faces.
As a multilingual consultant (English, French, Spanish, with German understanding), I create solutions that work across different cultures, turning resistance into momentum.

We'll help you create operations that support your mission and your people.


















Most operational excellence programs fail because they focus only on processes.
We focus on people AND processes together.
Think of it like upgrading a hospital's patient flow system. You could redesign the entire process on paper, but if the doctors, nurses, and support staff don't understand why the changes matter or how to use them, the improvements won't stick. Our approach works differently :
Current State
Understanding
We work with your teams to understand how operations really work (not just how they're supposed to work). We map actual workflows, identify bottlenecks, and discover what's already working well. Your teams show us where the real problems are and where the biggest opportunities hide.
Collaborative
Design
We design improvements WITH your teams, not FOR them. This ensures solutions fit your culture and the people who will use them every day. Your staff becomes part of creating better ways to work, which means they understand and support the changes.
Implementation & Sustainment
We start with small pilot improvements to test what works, then gradually expand successful changes. As we implement, we build your team's capability to continue improving operations after our engagement ends. Your teams learn to identify and solve operational challenges on their own.
We'll help you create operations that support your mission and your people.







